EMAIL
support@debtidepot.com
Recipe issues, billing, refunds, account access. Include the invoice or output ID where it applies.
Compose emailSUPPORT
Still dialling in.
Email is the fastest path. Most replies inside one business day. For refunds and billing, include the invoice ID; for output issues, include the output ID — both are in /app/billing.
PHONE
+1 609 908 5303
Voicemail-only line. Leave a number and a callback window — we return calls during US Central business hours.
Call nowMAILING
201 1st Street North
BLACK FROST DISTILLING, LLC · New Ulm, Minnesota, United States. Use email for response — postal mail can take weeks.
HOURS
Mon — Fri · 9 AM – 6 PM CT
Off-hours messages are queued. We do not staff overnight or on US federal holidays. Outage updates are posted in the app footer.
SELF-SERVE
Faster paths.
Cancel a subscription→
Open the Stripe Customer Portal from /app/billing → Cancel subscription. Cancellation takes effect at period end; we do not pro-rate.
Refund a credit pack→
If unused and within 14 days, request a refund from /app/billing → Credits → Refund. Pro-rata for partial use.
Re-generate a brew reel→
Inside /app open the output, choose Re-generate. We do not charge credits if the issue is on our side; otherwise it costs the same as a new generation.
Read the policies→
Privacy, Terms, Refund, AI Disclaimer, Acceptable Use, Cookie, Content License. All linked in the footer.
Caffeine and health→
Frostline is not medical advice. If you have a heart condition, hypertension, anxiety, sleep issues, are pregnant, or under 18 — see /ai-disclaimer.
STILL STUCK
Tell us what broke.
Email support@debtidepot.com with the invoice ID, the output ID, and a screenshot if you have one. We read every message.